CSP Network Premier Master Agent Profile

MicroCorp Inc.
2874 Johnson Ferry Road, Suite 100
Marietta, GA 30062
www.microcorp.com
Contact: Scott Eaton, vice president of sales
Phone: 770-649-1919
Email: scotteaton@microcorp.com

Date Established: 1986
Company Officers: Brad Miehl and Karin Fields
Other Office Locations: Rochester, N.Y.

Carriers/Vendors represented: Sprint, MCI, Qwest, ACC Business, XO, Bellsouth, New Edge, Acceris, Internap, UCN, Power Net Global, Primus, Xpedite, Raindance, MSI, MetTel, Access Integrated, Broadwing, SAVVIS, Language Line

Products/Services Represented:
local YES
long distance YES
mobile wireless YES
fixed wireless No
frame relay YES
VPN YES
IP VPN YES
VoIP YES
hosted VoIP YES
PBX No
IP PBX YES
IP Phones YES
LAN YES
Wireless LAN YES
private lines YES
dedicated internet YES
hosted call center YES
call center software YES
audio conferencing YES
web conferencing YES
video conferencing YES
utilities No
web hosting YES
storage YES
network security No
toll-free YES
other: Fax distribution services, agency management software

Back Office Capabilities:
Online order tracking YES
commission tracking (not Excel) YES
order entry YES
trouble ticketing YES
repair tracking YES
installation tracking YES
intranet for current rates/promotions YES
escalation lists YES
other: Status at a Glance, Escalation Management, Collaborative Notes with Vendors, Agents and MicroCorp Staff, Funnel Management, ASP Software